PRIVACY POLICY

Effective date: 24th May 2018

This policy covers how we use your personal information and use of cookies on our website. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?
If you place an order with Eclipse Digital Media Ltd either via our website, over the phone or via email, we will only collect information that is essential to processing your order. We will request that you provide this to us for the sole purpose of processing your order and we will not use this for any other purposes, other than your order.

Information we request that you provide to us is:

Full Name
Company Name
Telephone
Email Address
Billing Address
Shipping Address

We do not store credit card details. Payments processed online are carried out via PayPal who provide the payment gateway. To read more about PayPal’s privacy policy, see this page: https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev

How Is My Information Used?
Your information is only used to process your order. We do not sell or rent your information to anyone.

In order to complete orders, we may be required to share some of your information with our trusted third party suppliers including distributors and manufacturers of the products you are purchasing. This information is required for things like direct shipping of products to you or obtaining project pricing.

The only other instances where we may be required to share your information is if we are required to do so by law or by judicial process or if we reasonably believe that such action is necessary to comply with the law and the reasonable requests of law enforcement.

Security and Storage
Orders placed with Eclipse Digital Media and processed will require us to obtain and store these details in either or both of the below locations:

1) FreeAgent accounting software – this is the software we use for billing. For more information on FreeAgent’s privacy policy, see here: https://www.freeagent.com/website/privacy/ and for their security policy see here: https://www.freeagent.com/features/security/
2) RackSpace UK – this is where our website is hosted and our database servers are located. For more information about their security policy see here: https://www.rackspace.com/en-gb/security and for more inforamtion about their privacy and GDPR policy see here: https://www.rackspace.com/en-gb/gdpr

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognise you on your next visit or store your shopping cart contents. By using our website you consent to the use of cookies in order to ensure your experience on our site is maximised.

About cookies
Cookies are information packets sent by web servers to web browsers, and stored by the web browsers. The information is then sent back to the server each time the browser requests a page from the server. This enables a web server to identify and track web browsers. There are two main kinds of cookies: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date.

Eclipse Digital Media uses the following cookies on this website, for the following purposes:
Session cookies to store your shopping cart content while browsing our website.

Google Analytics cookies
Eclipse Digital Media Ltd uses Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information. Google’s privacy policy is available at: www.google.com/policies/privacy.

Refusing cookies
Most browsers allow you to refuse to accept cookies.
In Internet Explorer, you can adjust your cookies settings by clicking “Tools”, “Internet Options”, “Privacy”.
In Firefox, you can adjust your cookies settings by clicking “Tools”, “Options” and “Privacy”.
In Chrome, you can adjust your cookies by clicking “Settings”, “Show advanced settings”, “Privacy”, “Content settings”, “Cookies”.
In Safari, you can adjust your cookies by clickcing “Preferences”, “Privacy”.

For more information about Cookies and how to disable them please visit: http://www.allaboutcookies.org

Privacy Questions
If you have any questions about our privacy policy, use of cookies or wish to request changes, removal or access to the information we hold about you, please contact us via the below:

Eclipse Digital Media Ltd
Unit L, Linsford Business Park
Linsford Lane
Mytchett, Camberley
Surrey
GU16 6DJ

T: +44(0)8450 944 954
E: hello[at]eclipsedigitalmedia.co.uk