SUPPORT AND MAINTENANCE

WE’RE HERE TO HELP

It’s technology, and sometimes it goes wrong, That’s just the way it is, but we are here to help.

Our aim is get your signage back up and running as quickly as possible, with a reliable solution to keep it running in tip top condition.

SUPPORT SERVICES

With every solution, we offer an annual support and maintenance support level agreement. This is our commitment to customers to get their signage back up and running should any technical issue arise.

Telephone support and remote device management is covered as well as any on site engineer service. Remote support will always be the first line of support, but if an engineer is required on site, we will arrange this as quickly as possible.

We use services such as Teamviewer, Chrome device management and Samsung RM server, to remotely support a variety of devices using Windows. Android, Chrome OS and Samsung operating systems.

TALK TO US

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“Eclipse Digital Media from Day 1, have continued to provide a high level of support for the department. If we had any questions they were always on hand either on the phone or by e-mail to help. The team have continued to provide us with a high level of support including site visits to update us as needed”

Rob Ferrin M.A., Head of Media, University of Winchester Catering Department