Privacy & Cookies

Who we are

Eclipse Digital Media is the data controller for the information described here. Our address is Unit L, Linsford Business Park, Linsford Lane, Mytchett, Surrey, GU16 6DJ. You can reach us at hello@eclipsedigitalmedia.co.uk or on +44 (0)8450 944 954.

What we collect

• Enquiries, quote requests and consultations: the name, email address, phone number and message you give us, plus what you asked about.
• Orders: the name, company, email address, phone number, delivery address and items on your order.
• Basket reminders: if you tick the reminder box at checkout and do not complete the payment, we may email you once about your basket. We never remind anyone who has not asked us to, and you can ask us to stop at any time.
• Website visits: only if you allow it, an anonymous visit identifier kept in your browser, the page you are viewing, the site you arrived from, and any campaign tag on the link you followed. None of it identifies you.
• Staff accounts: the login details of our own team, who use the password protected areas of this site.

Why we use it

• To answer your enquiry or quote request and to arrange consultations and installations, which is our legitimate interest in responding to you and a step towards a contract.
• To process and deliver your order, take payment and provide support, which is the contract between us.
• To send one reminder if a checkout was not completed, where you asked us to at checkout.
• To understand which pages are useful, using anonymous page view counts, where you have allowed page counting.
• To keep accounting and VAT records, which is a legal obligation.

Payments

Card payments are handled by Stripe and PayPal payments by PayPal. Payment details go directly to those providers and we never see or store your full card number. Their own privacy notices set out how they handle your information.

Cookies and browser storage

We do not use advertising or cross-site tracking cookies, and we do not sell information on.

Counting page views is not essential to the site working, so it only happens if you allow it. A notice on your first visit asks you to allow it or decline, and if you decline we record nothing about your visit at all. You can change your mind by clearing this site's data in your browser settings, and the notice will ask again.

Your basket is held in your browser's local storage so it survives between visits, and the same storage holds the anonymous visit identifier used for the counts. Neither identifies you personally.

A small number of strictly necessary cookies may be set to keep a staff login session secure.

Who we share it with

Some of these providers are based outside the UK, so information can be processed abroad. We only use providers that put in place the safeguards UK law requires for that, and you can ask us for details of them.

• Stripe and PayPal, who take payment for an order
• Base44, which hosts this website and holds its database
• Resend, which delivers the emails we send you
• Couriers, installation partners and manufacturers, where they are needed to deliver, install, service or warranty an order
• Our accountants and, where the law requires it, the tax authority or other public bodies

How long we keep it

• Order and VAT records: six years, as HMRC requires
• Enquiries, quotes and consultations: two years after we last heard from you, then deleted
• Baskets that were never paid for: 30 days, then deleted
• Anonymous page view counts: twelve months, then deleted

Your rights

You can ask us for a copy of the information we hold about you, ask us to correct or delete it, ask us to restrict or stop using it, and object to the ways we rely on legitimate interests. Ask us by email and we will respond within one month.

If you are unhappy with how we have handled your information you can complain to the Information Commissioner's Office at ico.org.uk. We would rather you told us first, so we can put it right.

Keeping it secure

Information is sent over encrypted connections and stored on access controlled systems. Only the team members who need it can see it, and our staff and management areas require a login.

Changes to this policy

If we change how we handle information we update this page, and the date at the top shows when it last changed.